Terms of Service

Introduction

Welcome to American Landscape and Lawn Science, LLC (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our lawn and landscaping services. By utilizing our services, you agree to adhere to and be bound by these Terms. Please read them carefully.

Services Provided

American Landscape and Lawn Science, LLC offers a variety of lawn and landscaping services, including but not limited to lawn maintenance, landscape design, planting, and other related services. The specific services provided will be detailed in the service agreement between you and American Landscape and Lawn Science, LLC.

Service Agreement

A comprehensive service agreement will be provided, outlining the specific services to be performed, costs, payment terms, and any other relevant details. Both parties must agree to the terms of the service agreement before the commencement of services.

Scheduling and Appointments

Scheduling: Services will be scheduled based on availability and customer preference. We will make every effort to meet your scheduling needs.
Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations within 24 hours may incur a cancellation fee.
Payments

Payment Terms: Payment terms will be detailed in the service agreement. Payments are due as specified, and failure to pay may result in the suspension of services.
Methods of Payment: We accept various forms of payment, including credit cards, checks, and electronic transfers. Specific payment methods will be outlined in the service agreement.
Late Payments: Late payments may incur additional fees as specified in the service agreement.
Customer Responsibilities

Access: You must provide us with access to the property and any necessary permissions to perform the services.

Preparation: Ensure that the area to be serviced is free of obstacles and hazards. If special preparations are needed, details will be provided in the service agreement.

Communication: Communicate any specific needs or concerns to us promptly so we can address them appropriately.

SMS Messaging Program

We will only send you SMS messages regarding your accounts with us and occasionally send marketing messages about new programs or services we offer, promotions, or other information we believe is relevant to you.

Opting Out: You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Help: If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@lawnscience.com or call (860) 642-9966.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Message and Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Messaging frequency will vary. For questions about your text plan or data plan, contact your wireless provider.

Privacy: For privacy-related inquiries, please refer to our Privacy Policy.
Satisfaction Guarantee

We are committed to delivering high-quality services. If you are not satisfied with our work, please contact us immediately so we can address your concerns and make the necessary adjustments.

Limitation of Liability

While we strive to provide excellent services, we are not liable for:

Damage to property caused by factors beyond our control, such as weather or pre-existing conditions.

Delays in service due to unforeseen circumstances

Any indirect, incidental, or consequential damages arising from the use of our services.
Changes to Services

We reserve the right to modify, suspend, or discontinue any service at any time with or without notice. We will make reasonable efforts to inform you of any significant changes that may affect you.

Privacy Policy

Your mobile information will never be shared with third parties or affiliates for marketing/promotional purposes. Information may be shared with subcontractors solely for support services, such as customer service. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For privacy-related inquiries, please refer to our Privacy Policy.

Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which our business is located, without regard to its conflict of law principles.

Dispute Resolution

Any disputes arising from or relating to these Terms or our services will be resolved through good faith negotiations. If a resolution cannot be reached, disputes will be submitted to binding arbitration in accordance with the rules of a recognized arbitration organization.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: info@lawnscience.com
Phone: (860) 642-9966

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.